-Product Return Policy
If it becomes necessary to return a product, please contact Customer Service to obtain a Return Materials Authorization (RMA) number. Requests to return products must be made within 30 days of receipt of the material and returns to Pharma Cabinet must be received within 30 days of RMA authorization. All returns must be authorized by Pharma Cabinet and be packed and labeled in accordance with DOT regulations applying to transportation of hazardous materials and in a manner which will preserve the product from any damage in order to insure proper credit. To insure prompt handling, the return authorization number should be placed on the outside of the package and a detailed explanation of the defect enclosed with the Product. Pharma Cabinet will attempt to accommodate all reasonable requests for returns; however, all returned items are subject to a restocking fee. The following Products cannot be returned:
- Products which cannot be resold or are not in original packaging;
- Products which require refrigeration or are otherwise perishable;
- Products purchased on a Special Order Basis;
- Products not purchased directly from Pharma Cabinet; and
- Products with an expired shelf life; and Products which have been discontinued.
Damaged Shipments – Please inspect your Pharma Cabinet shipment upon receipt. If any external damage is noticed, accept the shipment only after the driver has noted the damage on both his and your copies of the delivery receipt and you have requested an inspection by the carrier. Keep all containers and packing material for inspection. If, upon opening a shipment, you find a shortage or damage, you must request inspection by the carrier within fifteen (15) days of delivery or you will relinquish your right to make a claim. Pharma Cabinet reserves the right to repair a damaged product, where applicable, before replacement or credit is determined